Customer Service Representative (Part-Time) Second Shift

Company Name:
Customer Service Representative (Part-Time) Second Shift
Job ID #:9036 Location:US-LA-Houma
Functional Area:Customer Service & Support Department:Communication Solutions
Position Type:Part-Time Education Required:HS Diploma/GED
Experience Required:None Relocation Provided:No
Position Description
In a consumer-driven environment where patient and customer satisfaction is essential we help healthcare and commercial service providers not only stay on top but also go beyond what their patients and customers expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with callers as seamlessly as possible.
Essential Duties and Responsibilities:
o Answer urgent and non-urgent phone calls from patients and customers and take messages to relay to clients. Must take detailed, critical, pertinent and relevant information to help expedite the providers response time to the caller.
o Enter caller information into customized computer system for client records.
o May be called upon to provide detailed information to clients regarding a call.
Position Requirements
Education and Experience:
o High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
o Ability to read, write and comprehend the English language (or Spanish language, if applying as Spanish speaking coordinator/representative); the ability to effectively document and present information both in one-on-one and / or small group situations to management, customers, clients and other employees of the organization.
o Data entry skills
o Bi-lingual Spanish a plus
This opening has the following schedule. Please be sure you can work these hours.
FRI, SAT, SUN, MON 3:00pm-11:00pm
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.